Technical Support
Help - General Information
In an effort to provide the best possible support to schools and individuals using our technology, several support mechanisms are available to users. The support mechanisms will provide users access to any additional information you may need to set up and maintain the application.
Product Ordering and Order Status
For product ordering and questions regarding order status, customers can contact Customer Service at 1-800-334-7344 or e-mail customer service at customer.service@mcgraw-hill.com.
Product Support
Technical Support is available toll free at 1-800-678-2747, or online at www.epgtech.com/contact. Our Support Specialists are available to serve you from 8:00 AM to 6:00 PM EST, Monday through Friday, except for major US holidays.
When you contact Technical Support, please provide the following information: Your name, school name, phone number, and email address; a description of the problem or error message; the computer type, model, and memory configuration; and the operating system.
To test the configuration of your computer, click here. Macromedia Flash is required for glencoe.com. To test to see if you have Flash, click here.
To install Shockwave, click the button below. |
To install Flash, click the button below. |
To install Acrobat Reader, click the button below. |
User Guides
Click here to view the User Guides for the different versions of Glencoe technology product. Click here to view the User Guides for Macmillan technology product.
Downloadable Software Updates
To download periodic browser, display program, and compression program updates click here.
Social Studies Professional Development Series includes five DVDs, each focusing on a different category of educational teaching strategy. Each DVD includes classroom footage, guest educator commentaries, and a downloadable PDF guide for using the program. The lessons are designed to be used at school sites by mentors, coaches, or leadership personnel and focus on teaching techniques and strategies appropriate in the secondary social studies classroom.
Differentiated Instruction Strategies Learn about Implementing flexible grouping patterns, selecting appropriate instruction and materials, varying assessments to meet student abilities, managing diverse groups, and organizing learning centers.
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